Helping Hotels Protect Their Reputation and Improve Guest Confidence

Professional, human-written review response support for hotels, vacation rentals, and hospitality businesses.

Request Free Review Audit
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Online Reviews Influence Every Booking Decision

Guests often decide where to stay based on recent reviews, star ratings, and how management responds. Unanswered or poorly handled reviews can create doubt before a guest ever visits your property.

  • Negative reviews can impact booking confidence

  • Delayed responses make hotels appear disconnected

  • Generic AI responses can feel impersonal

  • Consistent review management takes time

Review Support Built for Busy Hotel Teams

Hotel Performance Advisors helps hotels stay consistent, professional, and guest-focused by responding to online reviews with care, accuracy, and hospitality experience.

  • Human-written review responses

  • Professional hospitality tone

  • Support for Google and OTA platforms

  • Monthly reputation insights

  • Follow-up opportunities sent to the hotel team

Review Management Support

Performance Starter

$99/month

Perfect for smaller hotels looking to maintain a professional online presence.

Includes:

  • Google Review response management

  • Human-written review responses

  • Drafted responses sent to hotel for posting

  • Monthly review summary

  • 3-business-day turnaround

  • Email support

Performance Standard

$149/month

Designed for hotels seeking broader review management and deeper guest feedback insights.

Includes:

  • Up to 2 review platforms

  • Human-written review responses

  • Drafted responses sent to hotel for posting

  • Monthly review summary

  • Guest feedback theme analysis

  • 2-business-day turnaround

  • Email support

Submit a Referral

Performance Plus

$199/month

Comprehensive reputation management support for hotels focused on guest satisfaction and performance improvement.

Includes:

  • Unlimited review response support

  • Human-written review responses

  • Drafted responses sent to hotel for posting

  • Monthly reputation report

  • Guest sentiment analysis

  • Top 3 improvement opportunities

  • 1-business-day turnaround

  • Priority email support

Referral Program

Know another hotel that could benefit from professional review management?

Refer a hotel to Hotel Performance Advisors. When your referral becomes a client and remains active for 30 days, you'll receive one month of service free as our thank you.

It's our way of rewarding hospitality professionals who help us connect with hotels looking to improve their online reputation and guest engagement.

Hospitality Experience Behind Every Response

Hotel Performance Advisors is built for hotel teams that want professional, consistent, and guest-focused review responses without relying on generic automation. Every response is handled with real hospitality experience and reviewed from the perspective of hotel operations, guest satisfaction, and brand reputation.

  • Human-written review responses

  • Hospitality-focused tone and language

  • Experience with hotel management and franchise expectations

  • Support for hotels, vacation rentals, and short-term rentals

  • Clear follow-up opportunities sent to the hotel team

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Start With a Free Hotel Review Audit

We will review your hotel’s recent online reputation presence and identify opportunities to improve response consistency, guest confidence, and follow-up visibility.

What the audit includes:

  • Review response consistency check

  • Recent guest sentiment overview

  • Top reputation improvement opportunities

Learn more